1. Seat Reservation Deposit & 7-Day Refund Guarantee

To secure a place on any scheduled small-group journey (strictly capped at 30 Pax), a lock-in reservation deposit of ₹9,999 per traveller is required at the time of booking.

• 100% Full Refund within 7 Days: If you change your plans within 7 calendar days of paying the deposit, your deposit is 100% refundable with zero deduction, provided the booking was made at least 30 days prior to the journey departure date.
• After 7 Days: The reservation deposit becomes non-refundable as on-ground allocations (hotel room locks, private vehicle commitments, and Japanese liaison fees) are immediately reserved in your name.

2. Journey Balance Payment & Cancellation Slabs

The remaining trip balance is payable 45 days prior to the trip start date. If a traveller initiates cancellation, the following refund schedule applies based on the date notice is received in writing:

3. Refund Processing Method & Timelines

All eligible refunds are processed strictly back to the original payment source (Credit Card, Debit Card, UPI, or Net Banking) through our secure payment gateway partner (Razorpay).

• Approval Timeline: Refund requests are verified and approved by our finance desk within 2 business days.
• Disbursement Timeline: Depending on your banking institution, funds will reflect in your account within 5 to 7 business days following approval.
• No cash refunds are provided under any circumstances.

4. Trip Alterations or Cancellations by Us

In the rare event that Zuiichi Travels must cancel a scheduled departure due to unforeseen operational hurdles or failure to reach minimum group feasibility:

You will be offered an immediate 100% full refund of all amounts paid (including your deposit) or the option to transfer 100% of your funds toward any future departure date within 18 months without penalty.

5. How to Request a Refund

To initiate a cancellation and refund request, please email our concierge desk from your registered email address with your booking reference: