1. Nature of Services Provided

Zuiichi Travels Private Limited ("Zuiichi Travels") operates curated small-group travel journeys and concierge services across Japan.

Our offerings consist of experiential travel services, lodging allocations, transportation reservations, and on-ground coordination. As these are intangible experiential services rather than physical boxed goods, traditional physical shipping returns do not apply. Instead, our service return and replacement framework provides flexible rescheduling, seat transfers, and journey credits.

2. Departure Date Rescheduling & Trip Replacement

We understand that unexpected life events or visa schedule adjustments may necessitate changing your travel dates:

• Rescheduling Notice 60+ Days Prior: You may transfer your booking and 100% of deposits paid to any other scheduled departure of equal or higher value within 18 months, free of any rescheduling penalty (subject to seat availability).
• Rescheduling Notice 30 to 59 Days Prior: Transfers to a future departure date are permitted with a nominal operational rebooking fee of ₹10,000 per traveller to cover non-refundable Japanese supplier date-change penalties.
• Rescheduling Under 30 Days: Due to final pre-paid commitments to boutique ryokans and Japanese high-speed rail operators, date replacements under 30 days are handled under our Cancellation & Refund Policy.

3. Traveller Replacement (Booking Transfer to Another Person)

If you cannot travel, you may replace yourself with another eligible traveller (e.g. family member or friend) up to 21 calendar days prior to departure, provided:

• The replacement traveller holds a valid passport with at least 6 months validity from return date.
• The replacement traveller fulfills all Japanese visa entry requirements.
• For solo female twin-sharing room reservations, the replacement traveller must also be female to preserve our room pairing standards.

We do not charge any administrative fee for guest name transfers processed before the 21-day deadline.

4. Visa Rejection Guarantee

We provide a comprehensive Visa Documentation Pack with daily itineraries and verification letters compliant with the Embassy of Japan in India and VFS guidelines.

In the rare circumstance that your Japanese visa application is rejected by the Embassy (and proof of official rejection is presented at least 20 days prior to trip start):

You are entitled to a 100% future credit of all amounts paid toward any subsequent departure within 18 months, or a refund less direct out-of-pocket ticket cancellation costs.

5. On-Ground Service Discrepancy & Redressal

If any confirmed component of your journey (such as hotel class, Shinkansen seat, or featured meal) is disrupted or deviates from the published itinerary due to supplier default, Zuiichi Travels guarantees immediate on-ground replacement with an equal or upgraded alternative, or immediate reimbursement for the affected component.

6. Contact for Service Queries